RETURN & EXCANGES


WHAT IS THE RETURN POLICY?


We accept exchanges and refunds on all our pieces. We only ask that the following requirements are met:

The item/s must be in original condition and packaging including handtag.

The item/s can be returned within 14 days after delivery.

Item/s must not have been worn.

Refunds will be issued excluding the original shipping cost.

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to MvdT for an exchange or refund are not covered or reimbursed by us.

If you are exchanging, you only need to return the piece/s you wish to exchange.

HOW DO I ORGANISE A RETURN?

Simply email mvdt@marlousvandertoorn.com.

Please note we are unable to be held liable for the loss of your jewel(s) being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

WHERE DO I SEND MY RETURN TO?

We will provide you with the full address.

HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return. 

If you're exchanging, we will send your new piece/s out, and email you.

If you're refunding, we will refund you through the same method you used to pay, and email you once complete.

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged jewel, or have a manufacturing fault occur, please contact us immediately at mvdt@marlousvandertoorn.com so we can personally assist you and sort out your problem as quickly as possible.